Manager(Customer Success/Support) After Sales – Leading Consumer Tech (Kar Job 141)
Job Skills
Job Description
Manager – VIP Service (Customer Success/Support) – Leading Consumer Tech
Are you an operational leader with hardcore experience managing large, high-stakes customer support and success teams? Karyarth is seeking a dynamic, data-driven Manager – VIP Service to lead the post-sales customer experience function for a Leading Global Consumer Tech Platform in the relationship/matchmaking industry. This is a high-visibility leadership role focused purely on customer obsession, retention, and service excellence.
Job Summary: For Naukri.com & ATS Posting
| Role: | Manager – VIP Service (Customer Success/Support) |
| Industry Segment: | Leading Consumer Tech / Relationship/Matchmaking |
| Location: | Bengaluru |
| Compensation (CTC): | Upto ₹18 LPA |
| Experience: | 5–8 Years (Minimum 3+ years leading large support teams) |
| Core Focus: | Customer Success / After-Sales Service & Retention (NOT Sales) |
| Mandatory Language: | Local Language Fluency (Kannada) is REQUIRED |
| Availability: | Immediate Joiners Preferred |
Role Overview: The Service Excellence Leader
This role is for a seasoned professional who has successfully built and led large B2C support and success teams (40+ members). You will blend operations, coaching, customer experience design, and tech enablement to handle complex, high-value customer journeys. We are looking for a leader who treats customer service as customer obsession and owns outcomes, not just outputs.
Key Accountabilities
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Service Crew Leadership: Lead, coach, and grow a team of 40+ advisors, fostering a high-performance culture focused on problem-solving and service excellence.
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Customer Journey Design: Map, analyze, and re-engineer the post-sales customer journey to eliminate friction, spot leaks, and ensure a seamless experience that drives high retention.
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Escalation Ownership: Act as the ultimate owner for high-stakes escalations and challenging customer situations, turning tough days around through effective, rapid delivery and resolution.
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Tech Enablement: Utilize and integrate technology (AI, dashboards, automations) to eliminate mundane tasks and elevate the meaningful, personalized interaction delivered by the team.
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Metrics & P&L Mindset: Run the function like a GM, maintaining metrics accountability and using data to drive improvements in efficiency, retention, and service quality.
Mandatory Qualifications & Success Profile
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Core Experience (MANDATORY): 5–8 years of total experience, with at least one solid 3+ year stint where you successfully led a large B2C Customer Support, Customer Success, or After-Sales Service team. (Candidates with purely Sales experience will not be suitable.)
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Local Fluency (CRITICAL): Fluency in the local language of Bengaluru (Kannada) is a mandatory requirement for effective regional management.
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Education: MBA preferred (but swagger > stamp).
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Skills: High EQ combined with strong analytical/data skills (People whisperer + Data junkie). Excellent ability to create order from chaos and design sustainable systems.
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Availability: Immediate joiners preferred.
Hiring Process
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Interview Rounds: 4 mandatory interview rounds designed to assess operational depth and leadership style.
How to Apply (Through Karyarth)
This is an opportunity for significant professional growth with high autonomy and accountability, working with purpose-led teammates.
Contact: [email protected]
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