Service Delivery Manager (Job No 953)

Responsibilities: •

• Service Management: Oversee the delivery of IT services to ensure they meet business needs and performance targets. •
• Project Coordination: Manage projects involving Pega applications, ensuring timely and within-budget delivery. •
• Business Analysis: Collaborate with stakeholders to gather and analyze business requirements, •
• Pega Implementation: Lead the design, configuration, and deployment of Pega solutions to optimize business processes. •
• Team Leadership: Guide and mentor a team of developers, analysts, and support staff, fostering a collaborative and high-performance environment. • 
• Compliance and Risk Management: Ensure all solutions comply with banking regulations and mitigate potential risks. •
• Performance Monitoring: Track and report on service performance, identifying areas for improvement and implementing corrective actions. •
• Stakeholder Communication: Maintain strong relationships with business units, providing regular updates and addressing any concerns. Qualifications: • 
• Experience: Extensive experience in service delivery management, business analysis, and Pega implementation within the banking sector. • 
• Technical Skills: Proficiency in Pega, business process management, and banking systems will be most suitable for this role •
• Education: A degree in Computer Science, Information Technology, Business Administration, or a related field. •
• Certifications: Relevant certifications such as Pega Certified Business Architect (PCBA), Agile Coach, or PMP are advantageous. •
• Soft Skills: Strong leadership, communication, and problem-solving skills.