Audio Video (NCS/Job/ 3808)

•          Hands on experience in AV System equipment's Installation, Termination & Configuration

•          Hands on experience in Video Conferencing System Installation and Configuration

•          Hands on experience in validating AV BOQ

•          Knowledge on Extron, Crestron, DMX, Digital Signage, Polycom devices

•          Hands on experience in handling Cisco, Panasonic, and Polycom video conference units across various locations

•          Knowledge in upgrading the firmware of the VC/AV devices 

•          Experience in handling VIP VC call for end-to-end user support for both internal as well as external (clients) calls

•          Experience in Service Now ticketing tool i.e. management of ticket/ Incidents/CR’s in provided SLA

•          Able to troubleshoot AV/VC related issues and trying to resolve it in the provided SLA 

•          Sound knowledge and Hands-on experience on AV products i.e. Amplifier, Control Processors, Digital Signage, Transmitters/Receivers, 

•          Knowledge in protocols like H323, SIP, RTP

•          Experience in managing the virtual events conducted on Webex/MS-Teams/Google meet/Zoom platform