Copilot (NCS/Job/ 3867)

Job Description:

Roles and Responsibilities

A. Copilot Studio (agent layer)

• Agent setup, topics, trigger phrases, entities & slot-filling, variables, conditions
• Generative answers & knowledge sources (SharePoint, public/internal websites, Dataverse, documents, Azure AI Search)
• Generative orchestration (dynamic tool/action selection) vs. classic topic routing
• Agent actions/tools (calling Power Automate flows, connectors, prompts, MCP/Azure AI)
• Prompt engineering & Power Fx in topics; response templates; fallback & escalation
• Channels: Microsoft Teams, custom website, M365 Copilot, Direct Line; authentication (Entra SSO, OAuth)
• Autonomous agents/agent flows, triggers, and human-in-the-loop checkpoints
• Testing pane, analytics, and answer-quality tuning

B. Power Automate (automation layer)

• Cloud flows: automated, instant, scheduled; triggers & actions
• Connectors (standard + premium), custom connectors, WDL expressions
• Approvals, child flows, error handling/retry / try-catch (scope) patterns
• Power Automate Desktop (RPA) for UI-only / legacy systems; attended vs. unattended
• AI Builder (document/form processing, prompts) where applicable
• Solution-aware flows, environment variables, connection references (ALM-ready)

C. Data, integration & cloud

• Dataverse: tables, relationships, business rules, security roles
• REST APIs, OAuth 2.0, custom connectors, webhooks
• Azure: Functions, Logic Apps, API Management, Key Vault

D. Governance, security & Responsible AI

• Entra ID RBAC, least privilege, Conditional Access; SSO for agents
• DLP policies, Managed Environments, CoE Starter Kit, capacity & licensing governance
• Purview/sensitivity labels, audit logging, data-boundary controls
• Responsible AI: content moderation, grounding/citation, prompt-injection mitigation, human-in-the-loop gates