Network System Analyst (NCS/Job/ 2739)

• Identify key performance indicators and planning rules to drive measurable outcomes.

• Formulate cost models and effective optimisation strategies in collaboration with commercial and marketing teams.

• Develop capacity and availability models to produce short- and long-term utilisation forecasts, identify constraints, run scenario analyses, and assess the impact of optimisation strategies on network performance and dependent systems.

• Validate end-to-end data flows (inputs, processing logic, outputs) and investigate anomalies on a day-to-day basis.

• Build and maintain reports and dashboards to track usage, performance, business impact and cost savings.

• Act as a liaison between technical teams (developers, data engineers and data scientists), subject matter experts and business stakeholders and communicate delivery plans to downstream teams.

• Document workflows, system behaviour, and data requirements.

• Conduct ad-hoc analysis to support business decisions and operational investigations, providing quick, data-driven insights to internal stakeholders.

• Communicate insights clearly and effectively to both technical and non-technical stakeholders through compelling data visualisations and presentations.

• Continuously seek areas for improvement in system usage and process efficiency.

 

Required Skills & Experience:

• 3+ years of proven commercial experience in a technical, analytical, or operations-focused role involving complex systems or applications.

• Strong analytical mindset with the ability to interpret and validate complex data sets.

• Proficiency in SQL for querying large datasets for validating data integrity, troubleshooting and reporting purposes

• Basic Python skills for scripting, automation, or data manipulation tasks.

• Strong experience with reporting and visualisation tools such as Grafana, Apache Superset, Tableau, or similar.

• Excellent communication skills, with the ability to explain complex analytical concepts to technical and non-technical stakeholders.

 

Preferred Qualifications

• Previous experience working within a telco operator environment

• Understanding of network operations and/or telecommunications technologies with a focus on Voice and Messaging architectures.

• Exposure to MVNO environments with hands-on involvement in capacity planning and/or interconnect routing.

• Experienced in planning and monitoring the performance of mobile interconnects, tracking quality of service and utilisation, and taking corrective actions to meet cost and performance targets.

• Skilled in assessing and selecting optimal routing and interconnection solutions for voice calls and messaging, balancing cost, quality, and resiliency through close collaboration with technical and commercial teams.

• Applied knowledge in optimisation engines, algorithms, or rule-based decision systems with a focus on cost-efficiency and resource optimisation

• Familiarity with evaluating and improving automated decision-making processes or logic flows.