SYSTEM ARCHITRECT(NCS/Job/ 1159)

Role : System Architect

Experience: 15 to 25 years

Band: C2

Location: Bangalore preferrable, PAN India

 

Job Description:

Lead the design, implementation and maintenance of solutions in the Network Management System (NMS) area within the mobility domain. This customer-facing role requires expertise in managing customer issues, providing technical guidance, and acting as a liaison between the Customer Support and R&D teams. You will play a critical role in ensuring seamless communication, fast issue resolution, and continuous improvement of NMS functionalities in line with customer needs and business objectives.

 

Key Responsibilities:

 

1. Architectural Leadership:

   - Design and define the architecture of Network Management Systems within the mobility domain.

   - Ensure NMS solutions meet scalability, performance, and security requirements.

   - Align system architecture with evolving industry standards and company’s strategic goals.

 

2. Customer Engagement:

   - Act as the primary technical interface with customers to understand their requirements and address technical challenges.

   - Present and explain architectural solutions, ensuring customer needs are clearly reflected in the proposed designs.

   - Manage escalations related to system architecture and provide timely technical solutions.

 

3. Issue Management & Resolution:

   - Lead the diagnosis, prioritization, and resolution of complex technical issues that arise in customer environments.

   - Work closely with the Customer Support team to ensure accurate problem identification and timely resolution.

   - Create and maintain technical documentation and knowledge bases to aid in issue resolution.

 

4. Cross-Functional Collaboration:

   - Act as a bridge between Customer Support and R&D teams, ensuring clear communication and feedback loops for continuous improvement.

   - Collaborate with the R&D team to convey customer feedback and ensure that new features or modifications meet customer expectations.

   - Participate in product development cycles to provide insights based on customer usage patterns and needs.

5. Continuous Improvement:

   - Identify opportunities for process improvements in customer issue management and architectural designs.

   - Propose enhancements to the NMS to ensure it remains competitive and meets evolving customer needs.

 

Required Skills

- 15+ years of experience in system architecture, with a strong focus on Network Management Systems within the mobility domain.

- Extensive experience working in customer-facing roles, ideally in the telecom or network equipment provider industries.

- Solid understanding of mobility networks (e.g., 2G,3G,4G LTE, 5G ) and their management systems.

- Programming language proficiency in Java/J2EE, Knowledge in NMS protocols (NBAPI, CORBA, SNMP etc). Experienced in ServiceMix, Web Services (SOAP and REST), Springboot, Microservices, Database (SQL). Knowledge of git/gerrit and Module Testing automation

- Strong experience in issue management and problem-solving in complex technical environments.

- Ability to effectively collaborate with cross-functional teams, especially between Customer Support and R&D.

- Strong communication and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders.

- Experience with cloud-based NMS solutions is a plus.