Salesforce Tech Lead (NCS/Job/ 2632)

This job description for a Salesforce Administrator and App Builder with 5-8 years of experience outlines a senior-level role combining system management with custom application development. The ideal candidate ensures the platform's stability and scalability while also leading the creation of new solutions to drive business value.

Profile summary

We are seeking a highly experienced Salesforce professional to lead the administration, configuration, and custom development of our Salesforce platform. The ideal candidate will have a strong track record of managing complex Salesforce environments and a proven ability to build robust, scalable applications using both declarative and programmatic tools. This role requires an individual who can balance day-to-day administration with strategic enhancements, ensuring the platform continues to meet and exceed evolving business needs.

Key responsibilities

Salesforce administration

· Serve as the lead administrator for a multi-cloud Salesforce environment, primarily focused on Sales , Service Clouds and Experience.

· Manage all aspects of user administration, including profiles, roles, permission sets, public groups, and sharing settings.

· Maintain the system's operational health, data integrity, and overall security.

· Oversee data management, including data imports, exports, validation, de-duplication, and ensuring overall data quality.

· Provide advanced user support, troubleshoot complex issues, and serve as the subject matter expert for the platform.

Application development and configuration

· Design, build, and deploy high-quality, scalable solutions using Salesforce's declarative capabilities, including Flow, Lightning App Builder, Dynamic Forms, and custom metadata types.

· Develop custom applications and functionality using programmatic tools like Apex, Lightning Web Components (LWC), to address complex business requirements.

· Manage and govern a multi-environment Salesforce setup, including sandbox strategy, data refreshes, and release management.

· Implement and manage integrations between Salesforce and external systems using APIs (REST, SOAP), middleware, or integration platforms like Mulesoft.

· Customize and enhance the Lightning Experience UI to improve user adoption and productivity.

Governance, support, and strategy

· Establish and enforce Salesforce governance standards, including naming conventions, change control, and version tracking.

· Collaborate with business stakeholders, product managers, and developers to gather requirements and translate them into technical solutions.

· Maintain comprehensive technical documentation for all processes, configurations, and custom developments.

· Monitor platform metrics and proactively identify opportunities for automation, optimization, and process improvements.

· Stay current with Salesforce releases and new features, assessing and recommending how to leverage new capabilities.

Required skills and qualifications

· Experience: 5–8 years of hands-on experience as a Salesforce Administrator and App Builder in complex, multi-cloud environments.

· Certifications:

o Salesforce Certified Administrator (required).

o Salesforce Certified Platform App Builder (strongly preferred).

o Salesforce Certified Advanced Administrator (strongly preferred).

o Salesforce Platform Developer I (a plus).

· Declarative expertise: Proven expertise in building declarative solutions using Flows, validation rules, assignment rules, and page layouts.

· Programmatic skills: Hands-on experience with Apex development, Lightning Web Components (LWC), and Visualforce is highly desirable.

· Technical knowledge: Strong understanding of Salesforce data model, security model, and API integrations.

· Soft skills: Excellent problem-solving, communication, and interpersonal skills, with the ability to collaborate with cross-functional teams.

· Deployment: Experience with release management and deployment tools (e.g., Change Sets, Gearset, or Copado)

· Availability: Must be available to work rotating shifts, including nights, weekends to provide 24/7 coverage.

· Schedule: This position requires working a non-traditional shift schedule (e.g., graveyard or weekend shift) on a rotational basis.