Services Engineer (Tier 3)(NCS/Job/ 1918)

Qualifications and Recommended Skills:
• Minimum 5 years’ experience in a technical support or software development organization (Tier 3 experience preferred), in the online industry for a high-volume commercial website or service; Organic & Paid search experience preferred
• API (SOAP/REST) experience
• Ability to analyze and visualize large data sets to find issue trend
• Practical experience running online systems built on Azure or similar cloud providers
• 2+ years of automation experience in C# or Python is preferred
• Experience with Excel, PowerBI and Microsoft suite of standard applications.
• Strong documentation skills to be utilized for case management, knowledge capture, bug management and training
• Work well independently, ability to manage one's time, as well as strong cross and group collaboration and interpersonal skills.
• English language skills including strong verbal and written communication skills required for all levels of stakeholders. Strong understanding of the North American and European cultures, slang, brands, and current events.
• Must be well-organized with strong attention to detail & commitment to Quality.
• Should be flexible to work night and weekend shifts.
• Experience working with remote/virtual teams; ability to collaborate across boundaries.
• BS in Computer Science, Engineering or related technical discipline preferred
• Preferred experience in online advertising, social media, marketing, and/or project management