Veeva Vault CRM Consultant (RARR Job 5448)

We are looking for an experienced professional with hands-on expertise in Veeva CRM, Salesforce, and Veeva Vault who can support and customize CRM applications, troubleshoot technical issues, and collaborate with cross-functional teams to ensure seamless business operations.

Key Responsibilities

• Configure and customize Veeva CRM as per business requirements.

• Provide L2/L3 support for technical and functional issues.

• Work on modules/functionality such as Sample Management, Order Management, Account Management, and User Management.

• Troubleshoot and resolve iPad issues, including Email-to-Case setup and configuration.

• Analyze and resolve complex technical issues efficiently.

• Identify root causes and implement preventive measures to minimize recurrence.

• Collaborate with cross-functional teams to address application issues and drive solutions.

• Support end users by providing timely assistance and addressing their concerns.

• Conduct regular system audits to ensure data integrity, compliance, and security.

• Keep up with the latest technologies and industry trends related to Veeva and CRM platforms.

• Ensure effective communication and coordination with all stakeholders.

Required Skills

• Strong experience in Veeva CRM, Salesforce, and Veeva Vault.

• Hands-on exposure to ITIL processes and incident/change management.

• Excellent problem-solving, analytical, and communication skills.

• Ability to work independently and manage multiple priorities effectively.