Sales Executive - Back Office (Raz Job/ 103)
Job Skills
Job Description
Roles & Responsibilities:
To understand the Health, Safety & Environment policy of the company and to follow the same without any deviation.
To Record all enquiries received through E-mail/Post/Portal/Phone from Distributor or Field team in the MSS Portal.
To respond on any clarification raised with respect to Request For Quote (RFQ) by the Distributor & trigger to be sent to the respective Field team representative.
To quote the enquiry for standard item within 1 working day and for non-standard items (forward to the costing team on the same day) within three working days.
To quote for the enquiry against sample or budgetary requirement and offer to be submitted within seven working days.
For any standard enquiries, to divert to our distributors in the respective region and to ensure that the enquiry had been attended effectively and order has been taken.
Follow-up for the offer is made bi-weekly with customer & trigger sent to field team and status updated in RFQ register.
To ensure that all the RFQ status is updated on daily basis in Register and shared in Team file.
To ensure that all RFQ is closed with proper justification (if order lost, reason for lost) and is been reviewed on monthly basis.
Any dormant RFQ to be highlighted on timely manner and closed appropriately.
Order booking in M3. To review the Trigger’s on daily basis and take necessary action to close the trigger.
Checking all commercial terms (Contract Review Check sheet) before registering PO and highlighting if there is any anomaly.
Collection of customer credentials and creation of New customer code (if required) in M3
Coordination between Engineering Dept and Customer for drawing approvals
Issuing Order Acknowledgement to Distributor.
Verifying PCD’s & ensuring the PCD’s are as per Lead time matrix if not negotiating the lead time with PPC
. Sending communication to distributor for overdue payment/advance payment.
Registering customer complaints with proper First Information Report in MSS.
To ensure proper documentation & records as per ISO requirements relating to Sales Department.
