Facility Executive(SRC Job 513)

Job Responsibilities:

• Receive inbound calls from customers
• Answer client s questions, as well as question participants to obtain full understanding of what information/work is being requested.
• Document all calls with regards to participant
• Follow-up with clients and Workers
• Provide quality customer service on every call.
• Communicate clearly and effectively with Clients
• Promote teamwork and helpline number
• Inspects work performed by departmental staff or by contractors to ensure compliance with job specifications and as per the standards.
• Regular interactions with key clients to know the feedback
• Manage relationships with existing clients.
• Ensure all internal reports queries and solutions prepared and submitted on time
• Respond to and follow up enquiries/issues using appropriate methods.
• Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of AMC and maintenance and sustainable relationships.

Job Specifications (Requirements):-

• Candidates should be from preferably from Facilities, Services Industry and call centres with at least 2 years experience
• Open to work in rotational Shifts
• Ability take ownership for their needs
• Ability to meet the expectations of the customers
• Good interpersonal skills to form effective working relationships with people at all levels.
• Candidates should have a pleasing personality with good communication skills (Verbal and Written).